Senior Service Desk Analyst

Job Description

We pride ourselves on providing a first-class IT service to all at Drax, ensuring everyone has the technical support they need and, ultimately, as a business we can’t do what we do best without the technology in place and running well.

We’re now recruiting a Senior Service Desk Analyst to support users based at our Glasgow office.

About the Role


Day-to-day you’ll be supporting IT related issues, resolving incidents, and delivering on service requests and any continual service improvement activities within agreed SLAs. Your role will cover both BAU and project work.

Putting your excellent communication and stakeholder management skills to good use, you’ll provide technical expertise to other IT functions across the business. You’ll lead by example and mentor colleagues within first line support across the team.

About You

Ideally, you’ll have an ITIL qualification and you’ll be a strong communicator, keen problem-solver and love to actively contribute ideas for improving processes.

From a technical standpoint, you’ll have experience with the below:

• Windows operating systems
• Active Directory/ Group Policy/ SCCM/ In Tune
• Microsoft Office/ Microsoft Exchange/ Office 365/ Microsoft Cloud Services
• Mobile Device Management, including Windows and Apple devices
• Installation, configuration, troubleshooting and maintenance of desktop hardware and software

About Drax

Drax is playing a vital role in helping change the way energy is generated, supplied and used. To learn more about how we’re enabling a zero carbon, lower cost energy future, click here.

We’re at our best when we’re proactive, committed, and reliable – and trust others to be the same. This role offers hybrid working, giving you the option to work from home 1 day per week.

Application Process

To arrange a chat or get a copy of the job description, please email [email protected]

If you’re ready to submit an application, click the ‘Apply now’ button. 

We’re at our best when we share inspiration and insight right across Drax, and search for new ideas and ways of working. We welcome applications from everyone and hire great people to build talented and diverse teams.

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Job Overview

ID:

468229

Date Posted:

Posted 5 days ago

Expiration Date:

23/12/2021

Location:

Stepps

Salary:

Competitive

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