Job Role: Retail Style Advisor Reporting to: Store ManagerLocation: ME+EM Concessions and London StoresThis role requires the successful candidate to travel to central London to an assigned ME+EM store/concession. For full time positions, candidates must have the flexibility to work across 7 days a week. Both full time and part time opportunities require 8 hour shift working patterns. These shift patterns range from 8am-10pm based on location. ME+EM CultureAt ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and aren't afraid to take risks. Everyone contributes to our success at all levels, and that's precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast-paced, but we work just as hard to make sure it’s fun, with monthly socials, activities and bi-annual parties. We pride ourselves on being approachable and supportive, and we make sure that everyone has a voice with employee-led committees and quarterly town hall meetings, and that everyone’s hard work is rewarded. Our values lie at the core of who we are as a business, how we operate and what we strive to be for our employees. We pride ourselves on being a Family, Fearless, Focused and Fashionable.It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About you:A minimum of 2 years’ experience working for a luxury retail brandHave a genuine passion for fashion and providing outstanding customer serviceYour Responsibilities:Delivering best in class customer experienceConfident in hosting a personal shopping appointmentConfident with styling and outfit buildingCRM and connecting with customersUnderstanding GDPR and using customer databasesRelay customer feedback to ManagerProviding customer solutionsAwareness of opening and closing dutiesContributing necessary insightHandling refunds and client issuesEnsure visual merchandising meets standardsReplenishing stockReporting missed salesDeliveries & recallsGeneral inventory processesComplying to Covid-19 policies and procedures and ensuring customers are safe and informedYour Rewards:25 days annual leave + 8 bank holidays and a day off to celebrate your birthdayDiscretionary bonus schemeGenerous Staff DiscountTraining and DevelopmentVarious Health and Wellbeing insurancesCycle to Work SchemeLength of Service AwardRegular social and wellbeing eventsAs part of your role, it is important you operate within ME+EM’s values. At ME+EM we foster a culture of equality and diversity and fully recognise the positive contribution that each individual can make to the business. ME+EM are committed to a policy of equal opportunities, shall adhere to such a policy at all times and will review on an on-going basis all aspects of recruitment to avoid unlawful or undesirable discrimination. We will treat everyone equally irrespective sex, sexual orientation, gender reassignment, marital or civil partnership status, age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs or membership or non-membership of a Trade Union and we place an obligation upon all staff to respect and act in accordance with the policy.