Legal Operations Manager

The opportunityPrimary ObjectivesManaging the broader LegalOps Service Delivery Centre in Belfast in:Supporting the broader LegalOps PG delivery team (UK/US/EMEA) to deliver/execute market driven prices.Delivering Legal Project Management support to our partners and lawyers within UK/US/EMEA.Responsible for working with the legal teams to build capability in Legal Operations and support them to deliver services to clients as efficiently and effectively as possible.Support work with the UK/US/EMEA Practice Groups to develop a sustainable model of operational best practice within the respective PG's - including working with the LegalOps senior managers to development self-serve tools for the legal teams.Build relationships of trust and respect within the UK/US/EMEA departments to become a trusted advisor and key interface between the Practice Group and the Legal Operations team. Primary Responsibilities In conjunction with the UK/US/EMEA Practice Groups and the senior members of the Legal Operations team, support and manage key operational strategic priorities for the Practice Group, including the following areas of focus:Current state responsibilitiesWorking with London LegalOps leadership and senior managers to build a sustainable model of operational best practice (including through education and tools) within the Practice Group to assist in increasing efficiency and reducing distractions for the legal teams.Contributing Legal Operations content to RFPs; andBuilding relationships and acting as an interface between ALT and the different legal teams (including specialist teams and international teams, where appropriate), Legal Operations, relevant internal stakeholders and aligned functions.Where possible, directly Project Managing key mandates within UK/US/EMEA practices to achieve service excellence.Become a member of the broader LegalOps West management team to support in ensuring continuity in service and inputting on global LegalOps initiatives.Client-focused responsibilitiesIn consultation with the UK/US/EMEA Partners and as determined to be necessary and appropriate:Lead work with the Partnership to identify and develop operations solutions for Practice Group and/or client challenges within the UK/US/EMEA practice; andLiaise with the client (as required) and identify and assist the legal teams to deliver the client's operational needs.Future-focused responsibilitiesIn conjunction with the Disputes Practice Group, the broader Legal Operations team and other internal SMEs;analysing and modelling key practice specific work types (existing and new) to:achieve the best results for clients and deliver exceptional legal services;inform future scoping and pricing; andimprove sustainable productivity and reduce the cost of service.ensuring Alternative Legal Services and third-party suppliers are used effectively;identifying trends, challenges and opportunities within the Practice Group including through analysing data and working with the Partnership to identify and develop operational solutions for Practice Group and/or client challenges;Consulting with the LegalOps delivery team, Legal Transformation and the Practice Group to identify and facilitate use of automation, technology and new ways of working to support matters and projects in a manner that is coordinated with the broader strategic goals of the Practice Group and of the firm; andContributing to long term behavioural change through Legal Operations coaching to ensure operational best practice is a core competency of all UK/US/EMEA lawyers.Skills, experience and qualificationsQualifications, skills & experienceHave a base knowledge of Litigation Finance (Third Party Funding and Insurance)A good understanding of AFAs including DBAs & CFAsFormal Legal Operations qualification (e.g. Agile, Lean Six Sigma, PRINCE2 or equivalent) is desirable.Comprehensive understanding of the legal process and typical work product in a law firm environment (including managing large transactions).Strong stakeholder management, influencing and relationship building skills including experience in building strong relationships of trust with senior stakeholders and/or clients.Demonstrated financial acumen.Demonstrated ability to simplify complex concepts to understand and communicate information.Strong systems skill set and an ability to rapidly pick up new systems.Ability to work independently and as part of a team; andExperience of using a Financial Practice Management System e.g. Elite or Aderant expert.Knowledge of relevant IT packages: e.g. Excel, Jira, Visio.Please note, the closing date for this role is Friday 29th July 2022 at 17:00 BST.Competencies Personal Leadership Positively impacts those around them, makes quality decisions and develops themselves both personally and professionallyDemonstrates sound knowledge in the Legal Operations fieldAnticipates potential problems and identifies a range of possible solutionsAdapts their interpersonal style to suit different audiences in a genuine wayBuilds Authentic RelationshipsBuilds strong relationships of trust and respect across all levelsTakes time to get to know people beyond their roleTreats people with respect and in a fair and consistent wayRecognises when colleagues are under pressure and volunteers to assist them where possibleCollaborates with others Works within teams and across boundaries to share knowledge and achieve resultsIdentifies and builds relationships required to achieve the best outcomes for the firmEngages people with the right skills, knowledge and expertise to provide advice and assist with tasksConnects other people in the firm who have mutual interests or work objectivesGenerously shares their time, knowledge, expertise and talent to support others' successEnhances the Client ExperienceCreates opportunities to enhance the experience of the firm's clients through the Legal Operations functionBehaves consistently with the firm's values in their interactions with othersConducts themselves in a way that reflects positively on the firm's brand, both inside and outside the firmAchieves ResultsMaintains focus and drive to achieve quality outcomesFocuses their time and efforts on issues that will have the greatest impact on agreed objectivesAnticipates responses and plans their approach accordinglyLooks for the most effective way to achieve outcomesMaintains perspective and optimism when faced with setbacksEndeavours to achieve operational excellence within the delivery of Legal Project Management services.Group / Team descriptionThe Alternative Legal Services business delivers high quality, cost-efficient legal services for document or information intensive, defined process work.The team works in a complementary and seamless way, offering a combination of legal expertise, process efficiency and client technology solutions to our clients. The key products and services of our Alternative Legal Services business include document review, regulatory claims assessment, due diligence, verification commercial contracts, funds' repapering, client technology services (including advisory and document review software) and asset management for real estate clients.Diversity & InclusionAt Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

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