Helpdesk Administration Apprentice

Would you like to work in an environment that nurtures and supports people?Target FM are expanding and not planning to slow down anytime soon! They are looking for a Helpdesk Administration Apprentice to join their team in Edinburgh, this is a key essential role within an exciting growing business.Target FM are a leading provider of client focused Facilities Management Services, we are passionate about the quality of service delivered to their clients.Delivered through our in house 24/7 help desk they offer a range of services from Reactive Maintenance, PPM & Compliance Solutions, Account Management, Project Management and Total FM Consultancy.As Helpdesk Assistant you will work as first point of contact for Target-FM clients and supply chain network when contacting the helpdesk.If you think this exciting opportunity sounds like you, apply below!What will I learn?• Principle point of contact for all client requests for reactive maintenance, PPM/Compliance and minor works.• Triage of all requests to ensure information is accurate for deployment to engineers.• Updating and closing of reactive , PPM and minor works on our CAFM system along with updating clients in real time when required.• Deployment of jobs to our engineers and tracking to completion.• Answer calls and emails within agreed SLA time limits.• Take a proactive approach to client interactions and ensure any concerns are dealt with or relayed to management promptly.• Book in works direct with the clients sites ensure works can be completed at a convenient time.• Build relationships with our supply chain ensuring we are working collaboratively to provide a seamless experience for our clients.• Collation of weekly/monthly client overview reports.• Type up minor works quotations and uplift requests for clients pending management sign off.• Raising invoices from contractors and for clients on a daily basis.What qualification or qualities are required?Excellent communication skills, both written and verbalProvide excellent customer service ensuring you are helpful, well-mannered and present the company in a professional manner.Ability to work in a team environmentDesire to learn, strong work ethic and open to new ideasExcellent attention to detail

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Job Overview

ID:

498528

Date Posted:

Posted 4 weeks ago

Expiration Date:

22/01/2022

Location:

Orkney

Salary:

Competitive

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