GSBS - Head of Accounts Receivable EMEA

Head of Accounts Receivable EMEALocation: Remote/Work from HomeAbout GSBS:The purpose of Global Shared Business Services is to support the transformational growth of the business by delivering simple, scalable solutions through our GSBS operations across all our regions – a key enabler of ‘The RS Way’ and beyond.A suite of initiatives has been identified that supports the expansion of the services provided by the GSBS regional operations as well as transforming the way that those services are provided.About the role:This is a leadership role within GSBS Operations and will be responsible for the delivery of GSBS Accounts Receivable services across the EMEA region. The role is accountable for driving cash collection, leading a team of 100+ international credit controllers, responsible for collecting c. £120m + cash per month.The role holder will work across GSBS, Sales and IT functions to identify, shape and implement effective cash collection strategies that optimise cash receipts and minimise bad debt risk. Team success is measured on the DSO performance against target, aged debt levels, and customer experience resultsKey Responsibilities:This role will have direct reporting lines to several Team Managers, who in turn manage the Collection Agents. Team size can flex depending upon customer demand. Team members are across EMEA.Effective leadership of teams is critical to the success of this rolePrimary objective is to provide visible leadership, build and maintain a high performing team to deliver exceptional service to our EMEA customers. This includes the achievement of market / department / team / individual targets against SLAsResponsible for delivery of best-in-class aged debt levels, DSO and cash collection achieved through, excellent employee engagement and use of available collection tools/techniques.Implementation of effective collection strategies that optimise cash receipts and minimise bad debt riskEnsure an effective and efficient back-office operation that consistently drives improvement activities, whilst consistently delivering effective support for the front office teamsEmbed Continuous Improvement throughout the department and foster a culture of innovation to drive performanceDrive the people agenda across the AR department creating development opportunities and identify and support key talentResponsible for the development of team knowledge on processes to ensure the team deliver excellent customer service.Identify and utilise strengths within the teams to support career progression and build meaningful development plans.Develop the skills and potential of your Team Managers/Team Leaders, inspiring the delivery of engaging training, good quality feedback and career progression.Proactive in working with teams to identify and manage risks – role holder should be risk aware not risk adverseWork with colleagues in all markets / regions to understand as-is processes and work to optimise / standardise / automate for delivery of best solutionIdentify and manage all global stakeholders to ensure buy-in and support for project overcoming resistanceGovern to GSBS project delivery standards that are in placeAdhere to legal and regulatory requirements relevant to the initiativePart of the GSBS Operations Leadership team and an ambassador of driving forward the GSBS movementCandidate Requirement:Essential: Ability to lead, inspire and hold teams to account whilst also facilitating collaborationMinimum 2 years in a customer focused environmentDevelopment of peopleBusiness wide experienceDriving a network of teams’ concept across GSBS entitiesTeam playerHighly organised with the ability to prioritise, work under pressure and deliver to challenging timelinesExcellent problem-solving skills including in complex, technical areas working with people who are subject matter expertsExperience of change management and stakeholder management including strategies for overcoming resistanceAble to communicate sometimes complex topics clearly and concisely to a wide range of stakeholders at different levels in the organisationExperience of working across cultures demonstrating and demonstrates strong cultural awarenessConfident to influence and challenge at a variety of levelsCurious by nature, with the ability to grasp new concepts quickly and effectively through insightful questioning and researchDesirable:Relevant senior experience in Credit/Collection Management.Experience of implementing and optimising collections technology solutionsExperience of driving process improvements in Accounts Receivable / Credit ManagementFormal leadership / management qualificationChange management qualification or equivalentDemonstrates and understand of principles of E2E process managementLanguagesHR legislationsKnowledge of performance management systems / reports.Continual Improvement certificate ‘Yellow / Green / Black Belt’.Strong understanding of finance in relation to project budgeting, benefit management KPIs and reportingLanguage skillset:Highly proficient in English both oral and written.About RS Group:RS Group is a global omni-channel solutions partner for industrial customers and suppliers. Our business has operations in three geographical regions – the Americas, EMEA and APAC, supported by global organisations for supply chain, corporate functions, marketing, and product & supplier management. Our market today is large, fragmented, local in nature and digitally immature. Only a few international distributors serve it, with many regional and local providers, who largely trade offline. Currently we estimate the global market value to be c.£400bn, with our global market share

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