Customer Service Coordinator

Job Description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Summary

Member of the Customer Services team operating as the first point of contact within the Compounding Unit for customers.  Provides a high level of service to customers in partnership with the Pharmacy Sales Team and the Unit Staff. Supporting Goods In/ Out.  Provides technical knowledge and manages workflow in line with Manufacturing Licence and Quality System requirements.

Role Responsibilities

  • Meeting Customer Requirements
  • Implementation and feedback of Customer Service Level Agreements
  • Monitoring performance of host hospitals and unit to agreed standards; communicating and taking action as necessary
  • Responding to,  tracking and upwards communication of fluctuations in customer ordering
  • Regular communication with Sales Specialists and customers
  • Building internal and external relationships
  • Data entry of orders on Merlin
  • Maintain customer files on Merlin
  • Booking of couriers for product shipping
  • Respond to hospitals on hold/off hold system
  • Filing and archiving of quality records
  • Purchasing of office equipment
  • Receipt and stock management of raw material
  • Packaging of final product out to customer

Qualifications

Maths and English GCSE or equivalent

BTEC qualification is an advantage

What are some of the benefits of working at Baxter?

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Commitment to growing and developing an inclusive and diverse workforce

This is a varied and diverse role that is key to the success of our business.

We would love to talk to you if you feel the above strikes a note with you, and you would love to hear more about the role. Happy to discuss it, Apply here.

#IND-UKOPS

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to Americas_TTA@baxter.com and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Job Overview

ID:

513866

Date Posted:

Posted 2 days ago

Expiration Date:

14/02/2022

Location:

Hx7

Salary:

Competitive

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