Would you like to work from home? Do you have excellent customer service skills and enjoy helping customers?
Our client delivers services to over 20 million claimants and customers a year and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. As an essential public service, they help people lift themselves out, and to stay out, of poverty, through work, saving and support.
Location: Work from Home, but must be able to collect kit from Newcastle city centre
Job Type: Temporary Full Time Contract
Hours 37.5 hours per week Monday to Friday 8am - 6pm
Immediate opportunities are available with our client, who are looking for Customer Service Advisors to work remotely from home.
As Customer Service Advisor you will be required to work remotely dealing with both inbound telephone and online queries from the general public and advising on the best way forward for their employment status in line with government guidance.
There is a 5-day comprehensive training package providing you with all the knowledge required to handle the various call types. There is an excellent support network within the business consisting of a Virtual Floor walking Team. The team will provide on the spot answers to questions in the early stages of you taking your first call. A Help desk/Escalations Team who are available to offer ongoing support, and guidance. The team will assist with any queries/escalations you may need to raise. You will also receive support from an Internal Safeguarding Team, the Team are on hand to assist with calls from extremely vulnerable people. Full Safeguarding Training is provided prior to you taking your first call.
What you'll need to do:
What we'll need from you:
This position is subject to a standard DBS Check and further vetting processes as appropriate to fill our contractual and safeguarding procedures - you must be able to provide appropriate documentation to support this
Adecco is an equal opportunities employer
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Posted 5 days ago
Up to £8.72 per hour