Customer Service Advisor

Job Description

Customer Service Advis­­or

Location – Ipswich
Permanent
Competitive salary plus company benefits

Career Level: 7
Career Family: Service Focus
Job Type: Deliver

Can you strengthen our team and build strong customer relationships whilst delivering exceptional service?

Working as a Customer Service Advisor within the registrations team you’ll be responsible for the process of getting new businesses onto our systems and making sure the customer journey is the best it can be.

About the role

Day to day you’ll enter contract details into our system to ensure a successful registration. This allows us to produce accurate and timely invoices, collect outstanding monies effectively and identify opportunities for additional account renewals and sales.

As part of the role, you’ll resolve customer and industry enquiries, escalating as appropriate, to enhance the customer experience whilst meeting business and industry requirements. You’ll ensure that our customers experience a seamless transfer to Drax, and you’ll resolve all enquiries in a timely and professional manner all whilst delivering excellent service. Your support will ensure correct contracts and rates are loaded into ERS (our internal system) in a timely and efficient manner, and that their first bills are accurate and are paid on time.

This role is a part of our Customer Service Registration team based from our Ipswich office,  so you’ll feel comfortable attending the office a couple of times per week.

About you 

If you have previous experience of working in a Customer Services environment and understand the importance of building strong business relationships, this could be the ideal role. As you’ll be building and proactively managing customers’ accounts, you’ll be well organised with excellent stakeholder management skills. And as a strong communicator you’ll feel confident delivering exceptional customer service.  

About Drax

Drax is playing a vital role in helping change the way energy is generated, supplied, and used. To learn more about how we’re enabling a zero carbon, lower cost energy future, click here.

At Drax, we’re at our best when we’re proactive, committed, and reliable – and trust others to be the same. So, we are open to discussing hybrid and flexible working options, so that you can be where you need to be, whilst working hours that work for you.

Application process

Applying is easy, please click “Apply now” button below and submit your CV.

Alternatively, if you have further questions or would like to know more about this opportunity before making an application please contact [email protected]

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Job Overview

ID:

468222

Date Posted:

Posted 5 days ago

Expiration Date:

23/12/2021

Location:

Ec1

Salary:

Competitive

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