Customer Service Advisor (Contract)

Are you available to work from Monday 12th April? Are you an experienced customer service professional with a sporting interest? Would you love to work for a company at the hub of our Somerset community? Then this is a great opportunity for you!

JOB TITLE: Customer Service Advisor (3 month contract)

LOCATION: Taunton, Somerset

SALARY: £18,000 - £20,000 PA DOE

HOURS: 9am - 5pm Monday to Friday (3 month contract - to be reviewed monthly)

THE COMPANY: Highly reputable, prestigious, locally recognised business within Taunton.

THE ROLE: To be a key point of contact for in-bound and out-bound Membership and Ticketing enquiries, both by phone and email. Key duties will include;

  • To be the first point of contact for all inbound customer enquiries, answering calls in a prompt, friendly and professional manner to provide excellent standards of customer service both internally and externally.
  • To monitor, answer and/ or forward onto a colleague, all inbound email enquiries to the centralised mailbox in a timely and professional manner to ensure excellent standards of customer service are provided both internally and externally.
  • Working closely with the Membership and Ticketing Executive to support with the administration of in-bound Membership and Ticketing enquiries, sales, and additional processing requirements due to COVID-19 and reduced capacity crowds.
  • Working closely with the Membership and Ticketing Executive to support with the administration of out-bound Membership and Ticketing queries and updates relating to COVID-19 and reduced capacity crowds.
  • Assist with maintaining a clean and tidy environment to ensure the office remains a welcoming environment to staff and visitors.

THE CANDIDATE:

Please note you must be available to start from Monday 12th April, this is essential.

  • Strong customer service focus, with a positive, professional, and proactive attitude
  • Previous recent experience in a busy administrative/Customer Service role
  • Excellent IT skills with the ability to learn new systems quickly and proficient in Microsoft Office packages
  • Well organised, with the ability to prioritise, multi-task and effectively meet deadlines.
  • Adaptable.
  • Strong literacy and numeracy skills.
  • Excellent communication skills, in written and spoken English.
  • Ability to solve problems in a calm and methodical manner.
  • Ability to build and maintain excellent rapport with customers (internal and external) both over the telephone and face to face.
  • Excellent attention to detail

HOW TO APPLY: If this position has caught your attention and you would like to apply then please do so online or contact our team on 01823 285440.

We look forward to hearing from you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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Job Overview

ID:

249384

Date Posted:

Posted 2 weeks ago

Expiration Date:

30/04/2021

Location:

Taunton

Job Type:

Contract

Salary:

£18000.00 - £20000.00 per annum

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Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions.

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