Customer Service Advisor
HOMEWORKING but must be based within commutable distance to Bedworth Town Centre.
Are you on the lookout for a new position that offers remote working? Do you want to work for a company that supports work life balance? If so, we may have the opportunity you have been looking for.
Here at Domestic & General our priority has been to support our employees through the recent challenges COVID-19 has presented, whilst still providing an excellent service journey for our customers. We are now excited to be recruiting our next Customer Support Advisor intake within our Product Replacement department, that will initially be fully home based. We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.
About the Role
As a Product Replacement Customer Support Representative, you will be the final point of contact for customers with domestic appliances that have been written off. You will provide excellent customer service and give added peace of mind by replacing their broken-down appliance in a timely, hassle free manner.
Please note that this role will be home based initially, with the potential for a mix of office and home-based working in the future. You will therefore need to live within a commutable distance, from our office in the Bedworth Town Centre.
This department has flexible shift patterns based on either a 30hr or 37.5hr contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.
We will take care of providing the equipment you need before you start, but you must have broadband access.
Salary & Bonuses
We offer a fantastic virtual training experience over an 8-day period. Please ensure you can commit to 8 days full time virtual training before you apply.
Your training will provide a rich blend of learning from our L&D team, as well as some independent e-learning, and self-reflection. You'll start off finding out about Domestic & General's successful history and our future vision, whilst at the same time getting to know your new colleagues! You'll also be call listening to some of our customer calls to see what makes a great customer experience, as well as perfecting your sales ability. All systems training will be covered so you are confident working independently at home.
Immediate interviews available, to start in March. Apply today to find out more.
Posted 4 weeks ago
£15080 - £20857 per annum + Bonuses