Customer Service Administrator Permanent

Customer Service Administrator
£18k - £20k per annum + monthly bonus
Colchester, Essex
Monday-Friday, 9am-5:30pm

My client, a successful online retailer based in Colchester is currently seeking a confident Customer Service Administrator to join their growing team. This is a fantastic opportunity to join a forward-thinking business who can offer a stable career.

*To be considered for this role, you must have worked within customer service within an office environment*

Benefits: Free on-site parking, close at Christmas, fun break room complete with Xbox and pool table, career progression opportunities, fun and sociable team, growing business, monthly bonus scheme.

Duties:

• Consistently providing excellent customer service
• Managing customer queries regarding the progress of their orders
• Providing customers with updates on their online orders
• Liaising with customers via email and telephone regularly
• Keeping a log of all communication with the customer via the CRM system
• Liaising with 3rd parties including couriers and suppliers
• Dealing with any customer complaints
• Maintaining and building knowledge of company products

The ideal candidate:

• Experience working for an online retailer within a similar role
• Experience within customer service within an office environment
• B2C / experience dealing with retail customers essential
• Experience working alongside internal warehouses and 3rd parties to fulfil orders
• A strong communicator with an excellent telephone manner

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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