Job Description: Job Title: Commercial Card Banking and Administration Analyst Location: Chester This position reports to the EMEA Commercial Card Operational Support Manager and is part of a team performing commercial card admin functions; the role is responsible performing all admin processes in relation to international corporate card payments in 11 currencies, including the performance of all Direct-Debit related activities. In order for fulfil these functions the associate will interface with the relevant internal stakeholders – Implementation Managers, Dedicated Service Directors or Card Account Managers - or with cardholders and clients directly. Role Description: International payment activities – all below processes utilise the following currencies: GB Pound, Euro, Swiss Franc, Danish Krone, Swedish Krona, Norwegian Krone, Polish Zloty, Australian Dollar, Hong Kong Dollar, Singapore Dollar, and Indian Rupee. Distribution of Direct Debit mandates as requested & set up of incoming Direct Debit mandates using understanding of international Direct Debit schemes to determine the appropriate mandate to be distributed and process to follow when applying Direct Debits to foreign currency accounts. Processing outgoing payments where customers request payments to be returned using knowledge of international payment schemes to determine the information that is required in order to process payments in different currencies. Obtaining relevant information from the international Clearing schemes relating to unpaid Direct Debits and amending or cancelling Direct Debits based on details provided by receiving schemes and banks. Processing monetary adjustments on accounts including applying manual payments where bulk payments are made by clients or reversing rejected payments Dealing with ad-hoc requests relating to international payments raised by Dedicated Service Directors, Card Account Managers, Implementation managers or clients directly. Working directly with these internal teams to resolve more complex queries Assisting with card and print production activities. Interfacing with the Commercial Card Reconciliation team regarding the reconciliation of General Ledger and Bank Accounts in relations to items that have been processed. Core Skills: Essential Skills Understanding of international payment schemes – specifically those listed above. Analytical ability and systematic approach to examining information. Organisation skills required to manage varied workload. Good knowledge of Word and Excel. Strong communication skills to enable interaction with internal and external stakeholders. Experience of working in a control focused environment. Ability to work as part of a team and achieve own targets. Nice to have Experience working with back office functions such as Direct Debits, rejected payments, monetary adjustments. Previous experience working for a Commercial Card or Business Card product, especially using the T-Sys system Experience of working with Reconciliations of general ledger and bank accounts Bank of America: Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates. In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here. Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.