This role can be based anywhere in the UK or Europe. The role Develop and maintain the global incident management framework, incorporating incident management team structures, roles/responsibilities, and operating protocols Build and maintain effective relationships with key stakeholders to ensure that plans and processes are consistent and integrated across all geographies and regions Maintain firm-wide templates, operating procedures and protocols, ensuring that all supporting framework documentation remains current and fully operational Support the delivery of incident management exercises and awareness events, ensuring that incident management teams are prepared to respond to crisis events. Provide subject matter expertise on incident response procedures as required. Drive continuous improvement of response processes and culture; ensure that learnings from crisis events and exercises are captured and incorporated into the incident management framework. Maintain the global emergency notification system (ENS), ensuring the effectiveness of data transfer processes, group structures and role permissioning Keep abreast of emerging risks and highlight opportunities further enhance the effectiveness of the incident management framework Provide support during crisis events, ensuring appropriate reporting, tracking and closure of issues Operate as an integral part of the Global Business Continuity Team and input to wider WTW activities as required The requirements Experience in business continuity / operational resilience Experience of participating in the response to crisis events Knowledge of mass notification platforms and management Excellent commnication and people skills Experience of working with multiple internal and external stakeholders Ability to work as part of a virtual team across diverse geographies Excellent organisation and data management skills, including Excel proficiency, monitoring, analysis and reporting Equal opportunity employer This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.